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Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Added by: Marijana Lonchar Velkova (Consumers Organisation of Macedonia)

ConWeb is a network of national consumer organizations that will help raise the voice of over 50 million consumers in South East Europe.

Currently, the Network is a membership of three consumer organizations:


ConWeb Network is committed to support consumer organizations in the region:

  • to raise awareness of consumers about the importance of consumer protection and their rights;
  • to represent effectively the interest of consumers in their respective countries and in the region and advocate for them;
  • to contribute to improving national legal, regulatory and institutional frameworks and
  • to benefit the members by exchanging and disseminating best practices and experiences.

ConWeb Network: the projects

ConWeb Network strives to achieve its core objectives through various projects and programmes. Projects are developed and implemented in partnership with different national, regional and/or international partners depending on the areas of intervention and supported and financed by various donors and international organisations.

So far, ConWeb Network has taken part in two regional projects supported by Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, Open Regional Fund for South East Europe:

  • Strengthening of consumer organizations for better municipal services in South East Europe; and
  • Regional model for smart reporting system in municipal services for citizens.

Moreover, until October 2018, ConWeb Network will be focused on the regional project “Development of collective redress for consumers in South East Europe”.


Currently, ConWeb Network with its delegated experts is part of regional interdisciplinary and comprehensive research on Collective redress mechanisms with the objective to analyse the existing deficits and different obstacles in their entirety for an adequate enforcement of collective redress according to the consumer protection laws in SEE countries and to develop relevant suggestions for the improvement of the situation.

The recommendations and conclusions from the regional research will provide the responsible national institutions and organisations in South East Europe a basis for exchange, revision and improvement of their national legal and institutional frameworks and will serve as basis for development of a Regional action plan for capacity building in collective redress proceedings for SEE countries. 



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