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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Expert Advice Tabs

Added by: Monica Calu (APC - Romanian Association for Consumer Protection)
The problem of foreign exchange loans in Romania, as well as in other European Countries, is well known. Banks have been misselling this kind of loans, especially in Swiss Francs (CHF), to families with a terrible impact on their financial situation.
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Added by: Amanda Long (Consumers International )
Ahead of a new survey on product safety that will be launched this week, Consumers International’s Director General Amanda Long looks at some of the challenges facing those who want to keep consumers safe in a globalised world.
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Added by: Dinko Mihaljević (BEUC - The European Consumer Organisation)
Dual food quality topic has made headlines in several Eastern European countries lately. Rightly or wrongly, it has generated a feeling of ‘second class’ citizens among consumers in these countries.
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Added by: Finn Myrstad (Consumer Council of Norway)
As a part of our work on the Internet of things, the Norwegian Consumer Council analyzed consumer rights in four [1] smartwatches for children. Our findings were alarming. We discovered significant security flaws, unreliable safety features and a lack of consumer protection.
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Added by: Consumers International (Consumers International )
Consumers International has just released the latest report ‘Banking on the Future: an exploration of FinTech and the consumer interest’. Here is the list of the ten things FinTech means for consumers.
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Added by: Guillermo Beltra (BEUC - The European Consumer Organisation)
Since 15 June, roaming fees in the EU are part of history. That is undoubtedly great news for consumers and a big step towards the creation of a single market for telecom services. But it has also created a terrible paradox: now that roaming fees are no more, it is very likely that you’re better off calling a friend while traveling abroad than if you’d call her or him from your home country. A Dutch consumer for instance would be better off calling her friend in France while shopping in Antwerp (Belgium) rather than calling her from her home town in the Netherlands.
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