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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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This website is in English to provide a common language for dialogue among users. We have provided an external Google Translate tool to assist website visitors, however the quality of the translated content is neither controlled nor guaranteed by Consumer Champion.

Expert Advice Tabs

Added by: Alessandra Marino (BEUC - The European Consumer Organisation)

How are consumers one step away from AI services but much further away from fully trusting the online market?

Lately, consumer-related researches and regulations have demonstrated that the digital world is not just a safe and happy place to live in.

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Added by: Andrea Di Masi (BEUC - The European Consumer Organisation)

Electricity markets are undergoing major changes which will in turn have significant impact on consumers.

What’s at stake for consumers

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Added by: Christiane Seidel (Federation of German Consumer Organisations - vzbv)

Privacy by default as a guiding principle when catching up with friends, checking out events in your area or searching for cute pho

That was the decision  of the Berlin Regional Court following a lawsuit brought by the Federation of German Consumer Organisations (Verbraucherze
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Added by: Daniel Guéguen (Pact European Affairs)
Three cases show the lack of analysis of contributions to consultations and make the distrust in the system grow. Read this blog post signed by Daniel Guéguen, Founder and Chairman of Pact European Affairs.
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Added by: Bogomil Nikolov (Bulgarian National Association ACTIVE CONSUMERS)
Bogomil Nikolov, Executive Director of BNAAC, answers a few questions about the first trust mark for online stores in Bulgaria that was launched in January 2018.
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Added by: Saida Saguir (BEUC - The European Consumer Organisation)
Over the past four years, more than 20 training courses have been held under the Consumer Champion programme. This means 389 people working on consumer protection trained in 9 countries mainly from Central Eastern and South Eastern European countries.
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