With the Clean Energy for All Europeans package presented by the European Commission last November, the European Union will be in a position to build a more efficient, decarbonized and integrated energy system that will face the challenges ahead and will benefit our societies at large. And it will do so at the same time that we generate investment and create growth and jobs in our economy. But this package will not just be good for our economy: it will also have tangible benefits for all European consumers.

Imagine your energy bill dropping on your doorstep. You roll your eyes – what do I owe this time? Then you open it and there’s two years of historical energy use information for comparison with your current day use. Before the information seemed only for energy experts, but now you can actually understand what the energy company is telling you. These are the scenarios we are addressing. We want you to be more informed, but not overloaded. We’re just getting started…

After the passenger case solved thanks to the Small Claims Procedure, Davide Cecchinato, President of the Italian consumer association Adiconsum Verona, shares with us another successful consumer story.

How can we better protect consumers in a globalised digital world? The Luxstyle case suggests unfair practices are not being stopped quickly enough.

The relationship between a consumer and a producer used to be very clear, with set roles, rights and responsibilities. The sharing economy now changes the form and role that each party plays in the market, creating a lot more uncertainty.

The Alternative Dispute Resolution Center in the Banking Sector solved a dispute between a consumer and the bank in just 9 days. The fastest procedure ever.