The European Small Claims procedure is designed to simplify and speed up cross-border claims of up to €2000 with no need of legal assistance. Davide Cecchinato, President of the Italian consumer association Adiconsum Verona, shares with us a consumer case.
After buying a round-trip ticket with a French airline company, a consumer has been denied the chance to board the return flight.
The no-show rule
The Small Claim Procedure
The Italian Competition Authority considers the no-show rule an unfair commercial practice, as it breaches the legal standards of the Consumer Code. On these grounds, the consumer reached out to Adiconsum Verona and asked our assistance to obtain a refund. After the French Airline has rejected the refund request, we started the European Small Claims Procedure.
Finally, the court has ruled in favor of the consumer, who has been reimbursed by the French airline.