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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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This website is in English to provide a common language for dialogue among users. We have provided an external Google Translate tool to assist website visitors, however the quality of the translated content is neither controlled nor guaranteed by Consumer Champion.

Expert Advice Tabs

Added by: Monica Calu (APC - Romanian Association for Consumer Protection)
The Alternative Dispute Resolution Center in the Banking Sector solved a dispute between a consumer and the bank in just 9 days. The fastest procedure ever.
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Added by: Dr. Rita Simon (Centre for Comparative Law)

Alternative dispute resolution (ADR) offers a simple, fast and low-cost solution to disputes between consumers and tra

Status of implementation of the ADR Directive in Hungary

Authored by Dr.

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