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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Expert Advice Tabs

25.04.16
Added by: Monique Goyens (BEUC - The European Consumer Organisation)

Without rules, consumers are at the mercy of traders. The same applies if the rules aren’t enforced. European Commissioner Věra Jourová, in charge of justice and consumer affairs, wants to see a big change in this area calling for proper enforcement of the law. The resources required for effective enforcement of consumer rights are often scarce. That means the authorities have to be creative in this area. An under-used, but effective, solution is to step up cooperation with consumer organisations.

 

More teamwork needed

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