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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Expert Advice Tabs

Added by: Consumer Champion (BEUC - The European Consumer Organisation)
The Internet of Things will bring great social and economic benefits to consumers. And a whole load of headaches. A blog post by ANEC, BEUC, CI & ICRT.
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Added by: David Martin Ruiz (BEUC - The European Consumer Organisation)
In the European lobby city, Brussels, foes of strong e-Privacy rules have spread the term “consent fatigue”. Behind this phrase is the ‘concern’ of the advertising industry that since consumers have to give their consent – for snooping on them when they are online – too often, consumers are annoyed, no longer bother and simply click yes (as if there was any other option by the way). Therefore, it would be much better for everyone, above all the consumer (!), if a company can hoover up personal data without having to ask for the consumer’s consent. That is like saying that consumers should leave their front door open because doorstep sellers are likely to often ring the doorbell.
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Added by: Finn Myrstad (Consumer Council of Norway)
As a part of our work on the Internet of things, the Norwegian Consumer Council analyzed consumer rights in four [1] smartwatches for children. Our findings were alarming. We discovered significant security flaws, unreliable safety features and a lack of consumer protection.
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Added by: Guillermo Beltra (BEUC - The European Consumer Organisation)
Since 15 June, roaming fees in the EU are part of history. That is undoubtedly great news for consumers and a big step towards the creation of a single market for telecom services. But it has also created a terrible paradox: now that roaming fees are no more, it is very likely that you’re better off calling a friend while traveling abroad than if you’d call her or him from your home country. A Dutch consumer for instance would be better off calling her friend in France while shopping in Antwerp (Belgium) rather than calling her from her home town in the Netherlands.
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Added by: Consumers International (Consumers International )
How can we better protect consumers in a globalised digital world? The Luxstyle case suggests unfair practices are not being stopped quickly enough.
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Added by: Consumer Champion (BEUC - The European Consumer Organisation)
This year, the digital world will reach a significant milestone – Almost 50% of the world’s estimated 7.4 billion population will be online. And, according to research by UNICEF Innocenti, one-third of these will be children. A blog by Consumers International.
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