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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Expert Advice Tabs

26.10.17
Added by: Finn Myrstad (Consumer Council of Norway)
As a part of our work on the Internet of things, the Norwegian Consumer Council analyzed consumer rights in four [1] smartwatches for children. Our findings were alarming. We discovered significant security flaws, unreliable safety features and a lack of consumer protection.
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27.09.17
Added by: Guillermo Beltra (BEUC - The European Consumer Organisation)
Since 15 June, roaming fees in the EU are part of history. That is undoubtedly great news for consumers and a big step towards the creation of a single market for telecom services. But it has also created a terrible paradox: now that roaming fees are no more, it is very likely that you’re better off calling a friend while traveling abroad than if you’d call her or him from your home country. A Dutch consumer for instance would be better off calling her friend in France while shopping in Antwerp (Belgium) rather than calling her from her home town in the Netherlands.
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04.08.17
Added by: Consumers International (Consumers International )
How can we better protect consumers in a globalised digital world? The Luxstyle case suggests unfair practices are not being stopped quickly enough.
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11.04.17
Added by: Consumer Champion (BEUC - The European Consumer Organisation)
1
This year, the digital world will reach a significant milestone – Almost 50% of the world’s estimated 7.4 billion population will be online. And, according to research by UNICEF Innocenti, one-third of these will be children. A blog by Consumers International.
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