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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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This website is in English to provide a common language for dialogue among users. We have provided an external Google Translate tool to assist website visitors, however the quality of the translated content is neither controlled nor guaranteed by Consumer Champion.

Expert Advice Tabs

Added by: Angeliki Malizou (BEUC - The European Consumer Organisation)
Until now, people consumed whatever electricity they needed and then received a bill for it. Apart from the bill, there was little way of them knowing what their consumption actually was. Now however, new technology and gadgets are hitting the market which allow us to monitor, and therefore moderate, our consumption almost in real time.
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Added by: Martin Salamon (Danish Consumer Council)
Engagement and trust from active consumers is all good. But are consumers really protected when it comes to personal data? Martin Salamon, Chief Economist at the Danish Consumer Council, has a consumer fairy tale to tell us.
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Added by: Vanda Jarošová (dTest)
In this blog post by Vanda Jarošová from dTest, we find out how the Czech consumer organisation helped Czech customers switch safely and get better deals.
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Added by: Monika Stajnarova (BEUC - The European Consumer Organisation)

Consumers across Europe face lots of difficulties when it comes to energy markets. Cryptic bills and opaque pricing are the rule rather than the exception. That’s also why the European Commission created the Citizens’ Energy Forum in 2007. 

The Citizens’ Energy Forum (also called London Forum) is one of the major European energy fora with a unique focus on consumers.

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