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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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This website is in English to provide a common language for dialogue among users. We have provided an external Google Translate tool to assist website visitors, however the quality of the translated content is neither controlled nor guaranteed by Consumer Champion.

Expert Advice Tabs

Added by: Monika Stajnarova (BEUC - The European Consumer Organisation)
Daniel helps a family stay warm with some clever tricks. Sticking bubble wrap around the windows is one option to keep the cold out of the house. But these are short-term fixes, not long-term solutions. And winters are cold in the north-east of England. This story narrated by Ken Loach comes from his 2016 movie I, Daniel Blake but it is far from fictional. It is a story replicated across the European continent.
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Added by: Dominique Ristori, Director-General for Energy (European Commission)
With the Clean Energy for All Europeans package presented by the European Commission last November, the European Union will be in a position to build a more efficient, decarbonized and integrated energy system that will face the challenges ahead and will benefit our societies at large. And it will do so at the same time that we generate investment and create growth and jobs in our economy. But this package will not just be good for our economy: it will also have tangible benefits for all European consumers.
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Added by: Una Shortall (CEER - The Council of European Energy Regulators)
Imagine your energy bill dropping on your doorstep. You roll your eyes – what do I owe this time? Then you open it and there’s two years of historical energy use information for comparison with your current day use. Before the information seemed only for energy experts, but now you can actually understand what the energy company is telling you. These are the scenarios we are addressing. We want you to be more informed, but not overloaded. We’re just getting started…
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Added by: Angeliki Malizou (BEUC - The European Consumer Organisation)
Until now, people consumed whatever electricity they needed and then received a bill for it. Apart from the bill, there was little way of them knowing what their consumption actually was. Now however, new technology and gadgets are hitting the market which allow us to monitor, and therefore moderate, our consumption almost in real time.
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Added by: Martin Salamon (Danish Consumer Council)
Engagement and trust from active consumers is all good. But are consumers really protected when it comes to personal data? Martin Salamon, Chief Economist at the Danish Consumer Council, has a consumer fairy tale to tell us.
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Added by: Vanda Jarošová (dTest)
In this blog post by Vanda Jarošová from dTest, we find out how the Czech consumer organisation helped Czech customers switch safely and get better deals.
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