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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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This website is in English to provide a common language for dialogue among users. We have provided an external Google Translate tool to assist website visitors, however the quality of the translated content is neither controlled nor guaranteed by Consumer Champion.

Expert Advice Tabs

Added by: Consumers International (Consumers International )
Consumers International has just released the latest report ‘Banking on the Future: an exploration of FinTech and the consumer interest’. Here is the list of the ten things FinTech means for consumers.
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Added by: Monica Calu (APC - Romanian Association for Consumer Protection)
The Alternative Dispute Resolution Center in the Banking Sector solved a dispute between a consumer and the bank in just 9 days. The fastest procedure ever.
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Added by: Greg Van Elsen (BEUC - The European Consumer Organisation)
“I have lost 10 kilos over the last year”, an energetic insurance lobbyist told me last week. He told me that his smart watch had registered all the calories he had managed to shed. “Don’t I deserve a cut in my health insurance premium now?”, he asked me. Well, no” I told him.
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Added by: Jan Bertoft (Swedish Consumers Association)
Jan Bertoft, Secretary General at the Swedish Consumers’ Association, talks about a new international network that evaluates how banks take account of social, environmental and human rights standards. Read more and learn about the Fair Financial Guide initiative.
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Added by: Monica Calu (APC - Romanian Association for Consumer Protection)
'Although there is still a long way to go, Romanian consumers do not lose hope that their rights will be better protected through the harmonization of European Union and national legislation' says Monica Calu (Pro Consumatori).
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Added by: Dorothea Mohn (Federation of German Consumer Organisations - vzbv)
Dorothea Mohn, vzbv Head of Finance Unit, talks about the consumer-friendly EU Financial laws and their not so friendly national implementation.
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