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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Expert Advice Tabs

Added by: Jan Bertoft (Swedish Consumers Association)
Jan Bertoft, Secretary General at the Swedish Consumers’ Association, talks about a new international network that evaluates how banks take account of social, environmental and human rights standards. Read more and learn about the Fair Financial Guide initiative.
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Added by: Monica Calu (APC - Romanian Association for Consumer Protection)
'Although there is still a long way to go, Romanian consumers do not lose hope that their rights will be better protected through the harmonization of European Union and national legislation' says Monica Calu (Pro Consumatori).
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Added by: Dorothea Mohn (Federation of German Consumer Organisations - vzbv)
Dorothea Mohn, vzbv Head of Finance Unit, talks about the consumer-friendly EU Financial laws and their not so friendly national implementation.
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Added by: Jean Allix (BEUC - The European Consumer Organisation)
It is a lesson from history that fraud always moves to the least secure form of payment available. The harm it causes to consumers can go well beyond just the financial loss. Psychologically and emotionally, the damage can be lasting, with the consumer less likely to trust the payment system and security around him.
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Added by: Farid Aliyev (BEUC - The European Consumer Organisation)

You’ve probably never heard of the term ‘dynamic currency conversion’. But you’ve probably done it on holiday or on a business trip. And it’s most likely cost you money.

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Added by: Farid Aliyev (BEUC - The European Consumer Organisation)

Most people struggle with the basics of retail finance. Apart from the number-crunching, it is an area packed full of jargon. Many financial products are constantly evolving and getting increasingly complex. This is hugely problematic. Decisions like taking a mortgage or investing in a pension product have a massive impact on our financial lives, and on our children’s. The answer, many bankers and some public authorities say, is to throw education about financial services at consumers in adult classes or even at school. But does it really work?

Several EU countries have adopted national financial education strategies.

The answer is blowing in the wind

Rock-bottom of consumer scoreboards

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