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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Expert Advice Tabs

Added by: Consumer Champion

Monique Goyens, Director General of the European Consumer Organisation (BEUC), addresses the huge potential to use innovation to deliver safer products that benefit consumers.

More than 500 million consumers in the European Union benefit from innovation on a daily basis.



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Added by: Dr. Rita Simon

Alternative dispute resolution (ADR) offers a simple, fast and low-cost solution to disputes between consumers and traders outside of the regular court system.

After the EU Parliament adopted the EU’s reform of the so-called Alternative Dispute Resolution in 2013, its transposition to the Czech legislation

Who can initiate an ADR-procedure?An alternative dispute resolution procedure can be initiated only by consumers.

Improved cooperation between partiesUnder the new ADR rules the company that has been contacted by a consumer must reply to the asserted claim with

Outcome of the dispute resolutionSo what does the practice really look like in the Czech Republic when it comes to the ADR mechanism?

ConclusionIt can be concluded, that the Czech ADR-model hinges largely on the official administrative institutions.

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Added by: Farid Aliyev

We live in a digital era where smartphones rule. These intelligent devices offer consumers instant and convenient access to information, services, shopping, banking and payments. So a logical question is to ask whether banknotes and coins still have a role to play in society and what the future holds for cash.  As paradoxical as it may seem, increasing digitalisation means the role of cash becomes more prominent.    

For more than a decade, various experts and analysts have been forecasting the imminent end of cash and its replacement by debit and credit cards,

King cash is not dead But this sounds more like wishful thinking than a realistic possibility.

Why the fuss to kick out cash?Banks, card companies such as Visa or MasterCard, and other providers of electronic payment services

If it ain’t broke, don’t fix it!Cash has a number of advantages which cannot be matched by any electronic payment method, at least

It’s about consumer choiceThe continued existence of cash is a matter of consumers’ freedom.

Authored by Farid Aliyev, Senior Financial Services Officer at BEUC – The European Consumer Organisation.

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Added by: Consumer Champion

Justin Macmullan, Consumers International’s Head of Advocacy discusses the recent report by the Commission for Ending

Helping consumers to choose healthy diets is a major challenge when, in many countries, the marketing of food, the food choices available and the p

What’s in the report?First of all, as the list of topics shows, this is a report about tackling obesity rather than diet-related d

Will it make a difference?The challenge is what will happen next.

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Added by: Consumer Champion

Trans what?


You’ve probably heard of saturated fats in butter, omega 3 in fish, healthy fats in olive oil. But have you ever heard of trans fatty acids (TFAs)? Also called ‘trans fats’ , they can hide in processed foods such as biscuits, fish & chips, doughnuts or pizza. 

The first thing you might wonder is ‘are they good fats or bad fats?’ Well, there is nothing yummy about TFAs: they are bad.

So trans fats are restricted? Unfortunately, no. In recent years, several food companies have committed to removing trans fats fro

Are there really trans fats in my food?

What are we waiting for?Compared to the

So what can I do?Laws don’t come into effect overnight.

Authored by Pauline Castres and Pauline Constant from BEUC – The European Consumer Organisation.

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Added by: Farid Aliyev

Most people struggle with the basics of retail finance. Apart from the number-crunching, it is an area packed full of jargon. Many financial products are constantly evolving and getting increasingly complex. This is hugely problematic. Decisions like taking a mortgage or investing in a pension product have a massive impact on our financial lives, and on our children’s. The answer, many bankers and some public authorities say, is to throw education about financial services at consumers in adult classes or even at school. But does it really work?

Several EU countries have adopted national financial education strategies.

The answer is blowing in the wind

Rock-bottom of consumer scoreboards

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