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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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This website is in English to provide a common language for dialogue among users. We have provided an external Google Translate tool to assist website visitors, however the quality of the translated content is neither controlled nor guaranteed by Consumer Champion.

Expert Advice Tabs

Added by: Dominique Ristori, Director-General for Energy (European Commission)
With the Clean Energy for All Europeans package presented by the European Commission last November, the European Union will be in a position to build a more efficient, decarbonized and integrated energy system that will face the challenges ahead and will benefit our societies at large. And it will do so at the same time that we generate investment and create growth and jobs in our economy. But this package will not just be good for our economy: it will also have tangible benefits for all European consumers.
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Added by: Una Shortall (CEER - The Council of European Energy Regulators)
Imagine your energy bill dropping on your doorstep. You roll your eyes – what do I owe this time? Then you open it and there’s two years of historical energy use information for comparison with your current day use. Before the information seemed only for energy experts, but now you can actually understand what the energy company is telling you. These are the scenarios we are addressing. We want you to be more informed, but not overloaded. We’re just getting started…
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Added by: Davide Cecchinato (Adiconsum - Consumer Association)
After the passenger case solved thanks to the Small Claims Procedure, Davide Cecchinato, President of the Italian consumer association Adiconsum Verona, shares with us another successful consumer story.
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Added by: Consumers International (Consumers International )
How can we better protect consumers in a globalised digital world? The Luxstyle case suggests unfair practices are not being stopped quickly enough.
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Added by: Natalia Giorgi (ANEC - The European Consumer Voice in Standardisation)
The relationship between a consumer and a producer used to be very clear, with set roles, rights and responsibilities. The sharing economy now changes the form and role that each party plays in the market, creating a lot more uncertainty.
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Added by: Monica Calu (APC - Romanian Association for Consumer Protection)
The Alternative Dispute Resolution Center in the Banking Sector solved a dispute between a consumer and the bank in just 9 days. The fastest procedure ever.
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