Added by: Despina Spanou (European Commission)
What are your wishes as a consumer advocate for this year? How could the European Commission better help you in your job of protecting consumers’ interests and rights? The EC Director for Consumers Despina Spanou wants to hear your voice!
Added by: Jean Allix (BEUC - The European Consumer Organisation)
It is a lesson from history that fraud always moves to the least secure form of payment available. The harm it causes to consumers can go well beyond just the financial loss. Psychologically and emotionally, the damage can be lasting, with the consumer less likely to trust the payment system and security around him.
Added by: Davide Cecchinato (Adiconsum - Consumer Association)
The European Small Claims procedure is designed to simplify and speed up cross-border claims of up to €2000 with no need of legal assistance. Davide Cecchinato, President of the Italian consumer association Adiconsum Verona, shares with us a consumer case.
Added by: Chris Carroll (BEUC - The European Consumer Organisation)
"Ever since September 2015 and the infamous discovery of a ‘defeat device’ used by Volkswagen, the automotive sector has faced one of the biggest scandals in its history". In this blog, BEUC’s Project Coordinator on Sustainable Mobility, Chris Carroll, writes about the findings of a new study on clean cars and what they mean for consumers.
Added by: Chiara Giovannini (ANEC - The European Consumer Voice in Standardisation)
Although European standards are the very foundation on which the Single Market for products has been built over the past 20 years, CEN, CENELEC and ETSI, the European Standardisation Organisations, are private associations in whose work the societal interest may not be naturally represented.
Added by: Monique Goyens (BEUC - The European Consumer Organisation)
What were your achievements as a consumer professional in 2016? What is your Organisation’s success that is worth to celebrate? The European Consumer Organisation (BEUC) Director Monique Goyens on the consumer wins of the year.