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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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This website is in English to provide a common language for dialogue among users. We have provided an external Google Translate tool to assist website visitors, however the quality of the translated content is neither controlled nor guaranteed by Consumer Champion.

Expert Advice Tabs

Added by: Davide Cecchinato (Adiconsum - Consumer Association)
After the passenger case solved thanks to the Small Claims Procedure, Davide Cecchinato, President of the Italian consumer association Adiconsum Verona, shares with us another successful consumer story.
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Added by: Consumers International (Consumers International )
How can we better protect consumers in a globalised digital world? The Luxstyle case suggests unfair practices are not being stopped quickly enough.
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Added by: Natalia Giorgi (ANEC - The European Consumer Voice in Standardisation)
The relationship between a consumer and a producer used to be very clear, with set roles, rights and responsibilities. The sharing economy now changes the form and role that each party plays in the market, creating a lot more uncertainty.
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Added by: Monica Calu (APC - Romanian Association for Consumer Protection)
The Alternative Dispute Resolution Center in the Banking Sector solved a dispute between a consumer and the bank in just 9 days. The fastest procedure ever.
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Added by: Greg Van Elsen (BEUC - The European Consumer Organisation)
“I have lost 10 kilos over the last year”, an energetic insurance lobbyist told me last week. He told me that his smart watch had registered all the calories he had managed to shed. “Don’t I deserve a cut in my health insurance premium now?”, he asked me. Well, no” I told him.
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Added by: Bob Schmitz (Union Luxembourgeoise des Consommateurs - ULC)
At the celebration of the 60th anniversary of the Rome Treaty which is the foundation of the present European Union, the Luxembourg Prime Minister insisted that “the EU largely contributed to improve citizens’ daily life”. What does it mean for consumer protection?
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