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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Expert Advice Tabs

Added by: Dr. Rita Simon

Alternative dispute resolution (ADR) offers a simple, fast and low-cost solution to disputes between consumers and tra

Status of implementation of the ADR Directive in Hungary

Authored by Dr.

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Added by: Monique Goyens

From “most important leak ever” to “much ado about nothing”, the analyses from different commentators of yesterday’s TTIP revelations couldn’t be wider-ranging. In a blog post, Trade commissioner Cecilia Malmström tried to soft-pedal the importance of the leaks by saying that the consolidated texts, leaked by Greenpeace, only reflected “each side’s negotiating position”. While this is certainly true, it does beg the question of why the Commission last week published a state of play which suggested the negotiations were on the way to completion, basing themselves on the same consolidated version it is now downplaying.

Anyway. Let us go through some take-aways from these leaks.


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Added by: Agustin Reyna

Many of us are mourning the loss of Prince, one of the world’s great music talents. What most of us don’t know is that he was also a champion of copyright enforcement [1].On the 16th edition of World Intellectual Property Day[2], it makes sense to pore over why intellectual property and copyright matter, both to Prince and to us as consumers.

Prince fought fiercely to have absolute control over his works. He battled record labels and fans.

  1. See
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Added by: Monique Goyens

Without rules, consumers are at the mercy of traders. The same applies if the rules aren’t enforced. European Commissioner Věra Jourová, in charge of justice and consumer affairs, wants to see a big change in this area calling for proper enforcement of the law. The resources required for effective enforcement of consumer rights are often scarce. That means the authorities have to be creative in this area. An under-used, but effective, solution is to step up cooperation with consumer organisations.


More teamwork needed

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Added by: Blanca Esther Morales Bailon

Have you ever thought about the impact that products have on the environment and your health? Most likely you have!

What is the EU Ecolabel?In theory, consumers who wish to buy eco-friendly products should be able to do so.

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Added by: Monika Stajnarova

Consumers across Europe face lots of difficulties when it comes to energy markets. Cryptic bills and opaque pricing are the rule rather than the exception. That’s also why the European Commission created the Citizens’ Energy Forum in 2007. 

The Citizens’ Energy Forum (also called London Forum) is one of the major European energy fora with a unique focus on consumers.

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