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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Expert Advice Tabs

Added by: Finn Myrstad (Consumer Council of Norway)
As a part of our work on the Internet of things, the Norwegian Consumer Council analyzed consumer rights in four [1] smartwatches for children. Our findings were alarming. We discovered significant security flaws, unreliable safety features and a lack of consumer protection.
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Added by: Consumers International (Consumers International )
Consumers International has just released the latest report ‘Banking on the Future: an exploration of FinTech and the consumer interest’. Here is the list of the ten things FinTech means for consumers.
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Added by: Guillermo Beltra (BEUC - The European Consumer Organisation)
Since 15 June, roaming fees in the EU are part of history. That is undoubtedly great news for consumers and a big step towards the creation of a single market for telecom services. But it has also created a terrible paradox: now that roaming fees are no more, it is very likely that you’re better off calling a friend while traveling abroad than if you’d call her or him from your home country. A Dutch consumer for instance would be better off calling her friend in France while shopping in Antwerp (Belgium) rather than calling her from her home town in the Netherlands.
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Added by: Dominique Ristori, Director-General for Energy (European Commission)
With the Clean Energy for All Europeans package presented by the European Commission last November, the European Union will be in a position to build a more efficient, decarbonized and integrated energy system that will face the challenges ahead and will benefit our societies at large. And it will do so at the same time that we generate investment and create growth and jobs in our economy. But this package will not just be good for our economy: it will also have tangible benefits for all European consumers.
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Added by: Una Shortall (CEER - The Council of European Energy Regulators)
Imagine your energy bill dropping on your doorstep. You roll your eyes – what do I owe this time? Then you open it and there’s two years of historical energy use information for comparison with your current day use. Before the information seemed only for energy experts, but now you can actually understand what the energy company is telling you. These are the scenarios we are addressing. We want you to be more informed, but not overloaded. We’re just getting started…
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Added by: Davide Cecchinato (Adiconsum - Consumer Association)
After the passenger case solved thanks to the Small Claims Procedure, Davide Cecchinato, President of the Italian consumer association Adiconsum Verona, shares with us another successful consumer story.
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