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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Expert Advice Tabs

Added by: Farid Aliyev (BEUC - The European Consumer Organisation)

You’ve probably never heard of the term ‘dynamic currency conversion’. But you’ve probably done it on holiday or on a business trip. And it’s most likely cost you money.

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Added by: Chiara Giovannini (ANEC - The European Consumer Voice in Standardisation)

Why is standardisation important for vulnerable consumers such as children? What should be improved? 


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Added by: Chiara Giovannini (ANEC - The European Consumer Voice in Standardisation)

What is standardisation, how does it work and what is its future? 

Ever thought why your mobile phone works away from home? Yes, European standards.

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Added by: Consumer Champion (BEUC - The European Consumer Organisation)

Monique Goyens, Director General of the European Consumer Organisation (BEUC), addresses the huge potential to use innovation to deliver safer products that benefit consumers.

More than 500 million consumers in the European Union benefit from innovation on a daily basis.



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Added by: Dr. Rita Simon (Centre for Comparative Law)

Alternative dispute resolution (ADR) offers a simple, fast and low-cost solution to disputes between consumers and traders outside of the regular court system.

After the EU Parliament adopted the EU’s reform of the so-called Alternative Dispute Resolution in 2013, its transposition to the Czech legislation

Who can initiate an ADR-procedure?An alternative dispute resolution procedure can be initiated only by consumers.

Improved cooperation between partiesUnder the new ADR rules the company that has been contacted by a consumer must reply to the asserted claim with

Outcome of the dispute resolutionSo what does the practice really look like in the Czech Republic when it comes to the ADR mechanism?

ConclusionIt can be concluded, that the Czech ADR-model hinges largely on the official administrative institutions.

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Added by: Farid Aliyev (BEUC - The European Consumer Organisation)

We live in a digital era where smartphones rule. These intelligent devices offer consumers instant and convenient access to information, services, shopping, banking and payments. So a logical question is to ask whether banknotes and coins still have a role to play in society and what the future holds for cash.  As paradoxical as it may seem, increasing digitalisation means the role of cash becomes more prominent.    

For more than a decade, various experts and analysts have been forecasting the imminent end of cash and its replacement by debit and credit cards,

King cash is not dead But this sounds more like wishful thinking than a realistic possibility.

Why the fuss to kick out cash?Banks, card companies such as Visa or MasterCard, and other providers of electronic payment services

If it ain’t broke, don’t fix it!Cash has a number of advantages which cannot be matched by any electronic payment method, at least

It’s about consumer choiceThe continued existence of cash is a matter of consumers’ freedom.

Authored by Farid Aliyev, Senior Financial Services Officer at BEUC – The European Consumer Organisation.

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