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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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This website is in English to provide a common language for dialogue among users. We have provided an external Google Translate tool to assist website visitors, however the quality of the translated content is neither controlled nor guaranteed by Consumer Champion.

Expert Advice Tabs

Added by: Monica Calu (APC - Romanian Association for Consumer Protection)
'Although there is still a long way to go, Romanian consumers do not lose hope that their rights will be better protected through the harmonization of European Union and national legislation' says Monica Calu (Pro Consumatori).
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Added by: Dorothea Mohn (Federation of German Consumer Organisations - vzbv)
Dorothea Mohn, vzbv Head of Finance Unit, talks about the consumer-friendly EU Financial laws and their not so friendly national implementation.
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Added by: Despina Spanou (European Commission)
What are your wishes as a consumer advocate for this year? How could the European Commission better help you in your job of protecting consumers’ interests and rights? The EC Director for Consumers Despina Spanou wants to hear your voice!
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Added by: Jean Allix (BEUC - The European Consumer Organisation)
It is a lesson from history that fraud always moves to the least secure form of payment available. The harm it causes to consumers can go well beyond just the financial loss. Psychologically and emotionally, the damage can be lasting, with the consumer less likely to trust the payment system and security around him.
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Added by: Davide Cecchinato (Adiconsum - Consumer Association)
The European Small Claims procedure is designed to simplify and speed up cross-border claims of up to €5000 with no need of legal assistance. Davide Cecchinato, President of the Italian consumer association Adiconsum Verona, shares with us a consumer case.
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Added by: Chris Carroll (BEUC - The European Consumer Organisation)
"Ever since September 2015 and the infamous discovery of a ‘defeat device’ used by Volkswagen, the automotive sector has faced one of the biggest scandals in its history". In this blog, BEUC’s Project Coordinator on Sustainable Mobility, Chris Carroll, writes about the findings of a new study on clean cars and what they mean for consumers.
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