Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.Our partners
These Frequently Asked Questions will provide you with more information on the courses and how to participate. We recommend that you read them before applying for a course. If you don't find an answer to your question, please do not hesitate to get in touch.
The programme is open for professionals from consumer organisations and other entities with similar objectives (such as ECCs, Ministries, etc.) from the EU Member States, EEA countries and candidate countries.
No, the capacity building programme is fully funded by the European Commission. This means that your participation (including travel, food and accommodation linked to the courses if any) is covered according to the financial regulations of the European Commission.
If you are selected to attend a training course more detailed information will be communicated by e-mail by the Consumer Champion training team.
No, you can register at any particular time, at which point your data is stored in our database once your form is fully complete. Once you are registered you will receive information related to our courses such as open calls.
To register, please consult our "Sign Up" page.
Yes, for each course a deadline is fixed and should be respected. Please bear in mind that registered users can only apply for a course if the call is open.
No, you can apply for an e-learning module at any time.
You can apply for a module at any time as soon as it is available on the platform.
If you already have a Consumer Champion account:
Should you encounter an issue while signing up for the modules, do not hesitate to contact the Consumer Champion team.
If you do not have a Consumer Champion account yet:
Consumer Professionals from EU Member States, EEA countries and candidate countries can register at any time and will be considered as user. Nevertheless, to access some features and courses, a selection will be made by our Consumer Champion team. This selection will be made in order to verify if you match with the profile required for the chosen activity.
Participants are selected based on several criteria in order to achieve a balanced group (hence the participant profile defined in the course description) and also to provide participants the widest possible networking opportunity.
General selection criteria:
More specific criteria are used according to the type of the course. Please note that some additional tasks might be required to be eligible for a course (eg. pass an e-test or an e-learning module on the course topic, etc.).
In order to guarantee its long-term sustainability and its institutional approach addressing organisations, directors and/or supervisors are involved in the selection procedure. Therefore, the approval of your direct supervisor is needed to be considered in the selection process.
In addition to the overall selection criteria mentioned for the training courses, the selection of participants will be conducted in accordance with the following criteria:
In order to guarantee its long-term sustainability and its institutional approach addressing organisations, directors and/or supervisors are involved in the selection procedure. Therefore, the approval of your direct supervisor is needed to be considered in the selection process. When the criteria match with the participant’s profile and the approval is given by the supervisor, the training team will provide access to the e-learning module.
You will be contacted by e-mail to inform you as to whether you have been selected or not.
Each application for an online or offline course needs to be approved by a supervisor or director. To approve an application you will have to:
- log in to your Consumer Champion account where the request will be visible on the dashboard or;
- create a supervisor/director account if you are not yet registered on www.consumerchampion.eu
(For difference between the role of a supervisor and director please see below)
Yes, 100% participation is required. Please note that during the training course, your presence will be monitored and you will be required to sign in each day. The e-learning course will be monitored, and in case the module has not been completed, you will not be able to apply for another one.
Unfortunately, we cannot consider your colleague as a replacement for the course for which a specific participant has been selected.
We have a defined application and selection procedure (in collaboration with the European Commission) within a certain timeline which takes in consideration several criteria and that we have to follow. We also have a waiting list for applicants who followed the application and selection procedures but who were not selected on a first phase. Therefore we cannot consider a colleague as a replacement for this vacancy.
After course participation, each participant is asked to fill in a course evaluation (three months and six months after completion of the course). Your supervisor will also be asked to complete the evaluation with regard to the benefits for the organisation.
When signing up for Consumer Champion and before you can exploit all that the platform has to offer, you are asked to register as one of the following profiles: