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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Faq

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These Frequently Asked Questions will provide you with more information on the courses and how to participate. We recommend that you read them before applying for a course. If you don't find an answer to your question, please do not hesitate to get in touch.

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  • Who can participate in this programme?

    The programme is dedicated to professionals from consumer organisations and other entities with similar objectives (such as ECCs, Ministries, etc.) from the EU Member States, EEA countries and candidate countries.

    The e-learning courses are however open to everybody who registers with an e-learner profile (see description of profiles below) regardless of their country and sector of activity.

  • Which type of account should I create?

    When signing up for Consumer Champion and before you can exploit all that the platform has to offer, you are asked to register as one of the following profiles:

     

    • Participant: if you work/volunteer in a Consumer Organisation, ECC or Public Authority.

     

    • Supervisor: if you have a Supervisor/Director role in a Consumer Organisation, ECC or Public Authority. 

     

    • E-learner: if you belong to a different category than the ones mentioned above. 
  • Do I have to pay to be a member and/or attend the courses?

    No, the capacity building programme is fully funded by the European Commission. This means that your participation (including travel, food and accommodation linked to the courses if any) is covered according to the financial regulations of the European Commission. 

     

    If you are selected to attend a training course more detailed information will be communicated by e-mail by the Consumer Champion training team. 

  • How do I register?

    To register, please consult our "Sign Up" page. After registering you will receive an activation e-mail. Should you not receive this, please contact info@consumerchampion.eu.

  • Is there a deadline to register?

    You can register at any time and become a member of Consumer Champion.

    To register, please consult our "Sign Up" page.

  • Is there a deadline to apply for the training courses?

    Yes, for each course a deadline is fixed and should be respected. Please bear in mind that registered users can only apply for a course if the call is open. 

  • Is there a deadline to apply for the e-learning course?

    No, you can apply for an e-learning module at any time. 

  • How do I apply for an e-learning module?

    Once you have a Consumer Champion account, log on the platform with your username and password. Once logged in, go to the Training and then to the e-learning page and apply for any of the e-learning modules, fill in the registration form and click submit.  You will be granted immediate access to the selected modules.

    When logging back on the platform you can find the modules you have access to via your dashboard or by clicking on your profile icon (right upper corner) and then My courses.

     
  • How are participants selected for a training course?

    Participants are selected based on several criteria in order to achieve a balanced group (hence the participant profile defined in the course description) and also to provide participants the widest possible networking opportunity. 

     General selection criteria:

    • Relevant experience in the specific domain of expertise;
    • Role and responsibilities in the organisation (present and future);
    • Organisational needs and impact;
    • Geographical spread.

    More specific criteria are used according to the type of the course. Please note that some additional tasks might be required to be eligible for a course (eg. pass an e-test or an e-learning module on the course topic, etc.). 

    In order to guarantee its long-term sustainability and its institutional approach addressing organisations, directors and/or supervisors are involved in the selection procedure. Therefore, the approval of your direct supervisor is needed to be considered in the selection process.  

  • How are participants selected for an e-learning course?

    The e-learning modules are open to all Consumer Champion users. There is no selection and as long as you have an account, you will have access to the online modules.

  • I am a supervisor or director. How do I approve applications?

    Each application for a training course needs to be approved by a supervisor or director. To approve an application you will have to:

    • log in to your Consumer Champion account where the request will be visible on the dashboard or;
    • create a supervisor/director account if you are not yet registered on www.consumerchampion.eu 

    (For the difference between the role of a supervisor and director please refer to the question “Which type of account should I create?”)

  • If I am selected to the course - do I have to attend the whole course?

    Yes, 100% participation is required. Please note that during the training course, your presence will be monitored and you will be required to sign in each day. The e-learning course will be monitored, and in case the module has not been completed, you will not be able to apply for another one.

  • If I am selected and cannot attend the training course - can a colleague replace me even if he/she hasn't applied?

    Unfortunately, we cannot consider your colleague as a replacement for the course for which a specific participant has been selected. 

    We have a defined application and selection procedure (in collaboration with the European Commission) within a certain timeline which takes in consideration several criteria and that we have to follow. We also have a waiting list for applicants who followed the application and selection procedures but who were not selected on a first phase. Therefore we cannot consider a colleague as a replacement for this vacancy.

  • What happens after I participate in a course?

    After course participation, each participant is asked to fill in a course evaluation (three months and six months after completion of the course). Your supervisor will also be asked to complete the evaluation with regard to the benefits for the organisation.

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