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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Consumer Law

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Course details

Call closed
Date 08.01.2018 - 09.01.2018
Course type Local Courses
Level Local Course
Duration 2 days
Place Poland - Poznan

Participants’ profile:

The applications for this course are open only to consumer professionals from Poland which work for consumer organisations, the European Consumer Center or national authorities responsible for consumer information and advice.

Selection of participants will be done one month and a half after your application. We will notify you by e-mail of the result of your submission. In order to increase your chances of being selected for the course we encourage you to take our e-module on Consumer Law.

Please note that there will be 3 locations where courses will be organized: Warsaw, Poznan and Krakow. Special conditions apply for the reimbursement of travel and accomodation costs.

Aim of the course:

This 2-day course will provide the selected participants with an understanding of the legal framework and other instruments used at European and Polish level to ensure the protection of consumer rights.

The aim of this course is to increase the effectiveness of consumer professionals by presenting them with the necessary expertise as well as the ready-to use solutions which can be further used for providing advice to consumers.

In order to create a course programme that is best adapted to you, our trainers need your feedback on your training needs. Please let them know your wishes via this forum.

Course Outline

Day 1

  • Consumer Acquis at European level
  • Polish Consumer Legislation
  • Distance and door-step selling legislation

Day 2

  • The rules on unfair commercial practices
  • Unfair contract terms legislation
  • Enforcement and Consumer dispute resolution mechanisms (ADR/ODR, small claims procedure etc.)
Is this course right for you?
Would you like to develop your skills as a consumer professional? Our Local Courses take place in your country and your language. There are limited places for these courses and your suitability will be assessed by our training team. If this sounds like the right type of course for you, apply today!
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