Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.Our partners
|Date||05.02.2018 - 06.02.2018|
|Course type||Local Courses|
|Place||Poland - Poznan|
This 2-day course will provide the selected participants with the relevant background information as well as the essential skills necessary when handling consumer complaints.
The aim of this course is to increase the effectiveness of consumer professionals by introducing them to the communication skills and techniques as well as to ready-to use solutions which can be further used in consumer advice sessions.
In order to create a course programme that is best adapted to you, our trainers need your feedback on your training needs. Please let them know your wishes via this forum.