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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Poland
08.01.18

Consumer Law course in Poznan

Location
Poznan
Duration
2-day
Link http://www.consumerchampion.eu/course/211

 This 2-day course will provide the selected participants with an understanding of the legal framework and other instruments used at European and Polish level to ensure the protection of consumer rights.

The aim of this course is to increase the effectiveness of consumer professionals by presenting them with the necessary expertise as well as the ready-to use solutions which can be further used for providing advice to consumers.

COURSE OUTLINE

Day 1

  • Consumer Acquis at European level
  • Polish Consumer Legislation
  • Distance and door-step selling legislation

Day 2

  • The rules on unfair commercial practices
  • Unfair contract terms legislation
  • Enforcement and Consumer dispute resolution mechanisms (ADR/ODR, small claims procedure etc.)

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