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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Consumer Law Ready Training for Trainers


In the framework of the project Consumer Law Ready, a training for trainers will take place in South of Wales, organised by the trainer Peter Stonely, on the 18th of January.

This training aims to train staff from consumer or business organisations, or trainers, in content and methodologies to increase SME’s knowledge of consumer rights law.

The training will be organised around 5 modules:

  • Module 1: pre-contractual information requirements
  • Module 2: right of withdrawal for distance and off-premises contracts
  • Module 3: consumer rights and guarantees in case of defective goods
  • Module 4: unfair commercial practices and contract terms
  • Module 5: Alternative Dispute Resolution and Online Dispute Platform

Delegates attending this session should:

  • Have experience of delivering training sessions or other presentations
  • Have a good understanding of the consumer rights legislation covered by the modules
  • Be prepared to use the training material to train local SME’s, with sessions before November 2018 and, ideally, delivering their first session within three months of attending the training
  • Provide feedback on what they deliver so that we can share this with other UK local trainers and with the wider BEUC lead trainer group

More information and registration can be done by writing to: stonely.training@virginmedia.com

Consumer Law Ready is an EU funded project, managed by BEUC (The European Consumer Organisation) in a consortium with UEAPME and Eurochambres.  





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