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Consumers International has announced that the theme for World Consumer Rights Day 2018 will be ‘Making digital marketplaces fairer’.
Building on the success of the 2017 #BetterDigitalWorld campaign, the 2018 campaign will aim to promote digital marketplaces that are more accessible, safer and fairer for consumers across the globe.
About the theme
E-commerce, or buying products and services online, has transformed the way we consume. Consumers with a connected device and a payment method can buy anything from music to take-away; book transport and accommodation; or buy tickets to events. This new way to trade has opened up a vast array of choice for consumers and enhanced convenience on a scale never seen before.
However, along with benefits, e-commerce raises key issues for consumers such as: access to fair and secure markets, being sure there is redress when things go wrong, and being exposed to scams and fraud. Because of this, the consumer movement must work to ensure that digital marketplaces are fairer for everyone.
What can you do?
World Consumer Rights Day is our chance to deliver real impact for consumers and remind the world about the importance of observing and enforcing consumer rights.
There will be a range of social media activities you can take part in for the day. You can join the call for fairer digital marketplaces by using the #BetterDigitalWorld hashtag. Connect on Twitter and Facebook for all the latest news and announcements about the day.