Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.Our partners
What is the level of consumer knowledge and trust in the EU? What is the status of compliance and enforcement of consumer law? The European Commission has published the 2017 edition of The Consumer Conditions Scoreboard.
The Consumer Conditions Scoreboard monitors the consumer environment across Europe as well as the progress on the EU Digital Single Market from a consumer perspective.
The Scoreboard also examines progress in the integration of the EU retail market based on the level of business-to-consumer cross-border transactions and the development of e-commerce.
The highlights of the Consumer Conditions Scoreboard 2017:
According to the scoreboard, Countries with favourable consumer conditions include Sweden, Ireland, the United Kingdom, Austria and Luxembourg, while the situation is less positive for consumers in Bulgaria, Croatia, Greece, Cyprus and Lithuania, all ranking below the EU-28 average.
These are some of the countries Consumer Champion focuses the most by holding local courses and offering e-learning modules translated in the national languages. Find out more about our training offer available in 14 EU languages here.