Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.Our partners
On 5 and 6 October 2017, Consumer Champion held its first local course in Bratislava, the capital city of Slovakia.
Consumer Law is a 2-day teaching course that aims to increase the effectiveness of consumer professionals by providing them with expertise in EU and Slovakia consumer law.
Dynamic methodology and adult learning principles
The 20 participants to the course come from staff working in consumer organisations, consumer advice centres, staff of the national authority responsible for consumer information and advice from across Slovakia.
The course included a session on Alternative Dispute Resolution that allowed the participants to discuss and exchange their experiences on the systems available in Slovakia.
After a dedicated training session, the participants were asked to solve cases of unfair contracts based on real scenarios. For example, it can happen that goods are sold treating consumers under the commercial code and not under the civil code: this means limiting consumers’ rights.
The session ended with interesting exchanges and debates on the issues that consumers face in Slovakia.
According to the participants, the topics that concerns Slovak consumers the most are Financial Services and Energy. Indeed, concerns were raised on the issue of the aggressive practices used by energy companies to sign up consumers to their services.
About the course:
Branislav Slobodník, from Consumer Centre Slovakia said: “The best part of this course was the training on practical skills because the topics we discussed are current problems in Slovakia. Many people are "victims" of unacceptable terms in contracts and it was a terrific opportunity to be educated on this issue”.