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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Consumer law

Empowering consumer professionals in their daily work

Empowering consumer professionals

The Consumer Advice course is a 2-day event designed by Consumer Champion to empower consumer professionals in their daily work. How? Read the news to find it out.

On 23 and 24 November, the Consumer Advice course was held in Bratislava, Slovakia. For the first time in the country, consumer professionals had the chance to learn with professional trainers and dynamic exercises how to communicate in the most efficient way with customers seeking advice.

Read about the Consumer Law course held in Bratislava

The course highlights:

Day 1

  • Setting the scene: introduction to communication
  • Communication skills and techniques
  • Phases of conversation

Day 2

  • Principles and rules of handling consumer advice
  • Standard procedures for consumer advice
  • Output: Drafting an advice protocol

The participants:

20 consumer professionals from Slovakia which work for consumer organisations, the European Consumer Center or national authorities responsible for consumer information and advice attended the class.

Thanks to the networking and debate opportunities given by the course, participants managed to raise and discuss the consumer issues that most affect Slovakia: starting from the financial sector where insurance and credit independent firms often carry on unfair practices, to the energy and telecommunications contracts which are the most worrisome for consumers.

 

 

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