We use Cookies By continuing to use the site you consent to the use of cookies. Read our cookies policy Accept

European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

Our partners
Telecommunications Add News / Events / Blogs

Europe without roaming charges: the survey

Europe without roaming charges

As of June 15, 2017 people abroad can call, text and surf the internet for the same price they would pay if they were at home. According to a Flash Eurobarometer survey, a large majority of Europeans recognise the benefits of the new roaming rules.

What has changed?

Thanks to the new roaming regulations, there are no extra charges for calling, sending text messages and use of mobile data when traveling in another EU/EEA country.

Key findings of the survey

  • More than seven in ten respondents are aware that roaming charges ended on 15 June 2017 and think people will benefit from it;
  • The end of roaming charges has already had a noticeable impact on travellers' behaviour, with a doubling of the share of travellers using voice call and data abroad like at home;
  • However, there is still a high share of travellers who restrict their mobile phone use while roaming;

Andrus Ansip, Vice-President for the Digital Single Market, said: "We see that people are keen to use their phones like at home when travelling in the EU without the fear of a bill-shock. And mobile operators are investing in networks to meet increased demand.

Are you interested in this topic? Do you want to learn more about European policies in this field? Don't miss Consumer Champion Telecommunications E-learning course.



To post your comment

Login Sign up
Back to top