Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.Our partners
Consumers can use this online form by filling information such as the airport of departure and arrival as well as the hours of delays. On these basis, the platform will describe the rights the unlucky air passenger is entitled to and even let them send a claim to the faulty airline.
In which situation consumers can use this tool?
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