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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Energy

Switching supplier: the 5 barriers for consumers

According to the latest study carried out by The European Consumer Organisation (BEUC), consumers could be saving somewhere between €29 and €389 per year, depending on the country, if they switched to a cheaper energy supplier.

So what is preventing consumers from switching?

  • Lack of information
  • Aggressive selling practices
  • Complex and bundled energy offers
  • Switching fees
  • Length and administration of switching process

What does BEUC recommend?

  • Make energy bills clear, concise, user-friendly and include all key information.
  • Stop aggressive selling practices in the energy sector through effective enforcement and ban doorstep selling in the energy sector.
  • Make it possible for consumers to easily compare bundled offers and different services within bundled offers, including via comparison tools.
  • Termination fees should only be allowed for fixed term contracts. This fee should be linked to an advantage that was given to the consumer (a discount, a promotion on the energy price). The fee must be reasonable and proportionate to the advantage given to the consumer and monitored by energy regulators.

Read the full brochure here. If you want to learn more about the EU Energy rules, Consumer Champion has the e-learning course for you. 

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