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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Online Programme

Get your Online Programme Certification

 

Consumer Champion has created a free online programme that offers you the opportunity to improve and certify their knowledge on consumer protection.

You can directly apply for the Advanced Consumer Rights or the Specialised Consumer Rights certifications and then take them for free, in any of the 14 languages available. 

The certifications are broken down as displayed below: 

 

This certification gives access to 3 e-learning modules. Users must complete Consumer Law as the first module, Consumer Law II as the second and Digital Services as the third.  Each e-learning module takes up to 5 hours to complete, and participants are invited to do them at their own pace within a period of 3 months. 

 

This certification consists in finishing first the 3 e-learning modules from the Advanced Consumer Rights  Certificate and then further specialising in one, two or three of the remaining e-learning modules. Users can become specialised in Financial Services, Telecommunications and Energy.  Each e-learning module takes up to 5 hours to complete, and participants are invited to do them at their own pace within a period of 3 months. 

 

For any questions, please feel free to contact us at any time at training@consumerchampion.eu.

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