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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Consumer Law

This website is in English to provide a common language for dialogue among users. We have provided an external Google Translate tool to assist website visitors, however the quality of the translated content is neither controlled nor guaranteed by Consumer Champion.
Course type E-Learning
Level E-Learning: Level 1
Duration 5 Hours

Participant’s Profile

  • Staff of consumer organisations and other non-profit entities working in this field of Consumer Affairs with little or no knowledge about consumer law
  • Staff in public authorities starting to work in the field of consumer protection
  • Media working on the consumer topics

Aim of the course

By following this e-learning module, participants will:
  • acquire basic knowledge and understanding of EU Consumer policy and the broad nature of consumer interests in EU policies; 
  • get an overview of the most important EU consumer rights established in the EU consumer legislation acquis and beyond; and
  • understand the basic functioning of the EU decision making procedures.

Course Outline

  • EU decision-making
  • Consumer Agenda and Consumer Programme
  • Consumer Acquis: History of EU Consumer Law
  • Consumer Rights Directive
  • Unfair Commercial Practices Directive
  • Consumer Sales and Unfair Contract Terms
  • Consumer rights in the digital environment
  • Travellers’ and holiday makers rights*
  • Enforcement

*We are working to update this content. In the meanwhile, please refer to the new Package Travel Directive (2015/2302/EU).

Would you like to develop your skills as a consumer professional while studying at home? You can complete our e-learning courses in your own time and take the e-test without leaving the house! If this is the right choice for you, apply today and get started!
Apply now
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