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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Consumer Law

This website is in English to provide a common language for dialogue among users. We have provided an external Google Translate tool to assist website visitors, however the quality of the translated content is neither controlled nor guaranteed by Consumer Champion.
Course type E-Learning
Level E-Learning: Level 1
Duration 5 Hours

Participant’s Profile

Everyone who has a registered account on Consumer Champion can apply and get immediate access to this course. This course is recommended in particular for:

  • Staff and volunteers of consumer organisations and other non-profit entities working in this field of Consumer Affairs 
  • Staff in public authorities starting to work in the field of consumer protection
  • Students in EU or consumer law
  • Law experts and advisors
  • Media working on the consumer topics

Aim of the course

By following this e-learning module, participants will:
  • acquire basic knowledge and understanding of EU Consumer policy and the broad nature of consumer interests in EU policies; 
  • get an overview of the most important EU consumer rights established in the EU consumer legislation acquis and beyond; and
  • understand the basic functioning of the EU decision making procedures.

Course Outline

The latest version of this e-module with updated content is currently available in 14 EU languages.

  • EU decision-making
  • Consumer Agenda and Consumer Programme
  • Consumer Acquis: History of EU Consumer Law
  • Consumer Rights Directive
  • Unfair Commercial Practices Directive
  • Consumer Sales and Unfair Contract Terms
  • Consumer rights in the digital environment
  • Travellers’ and holiday makers rights
  • Enforcement


Would you like to develop your skills as a consumer professional while studying at home? You can complete our e-learning courses in your own time and take the e-test without leaving the house! If this is the right choice for you, apply today and get started!
Apply now

As a member of the Croatian Society for Consumer Protection ''Potrošač'', and one of the people who attended (and enjoyed!) the pilot Consumer Champion courses in Croatia in 2014, I was absolutely thrilled when I got the chance to take up more CC courses online! I've completed all the available courses; some were more complex than others. Nevertheless, all of the tests were both fun and challenging at the same time. I see this platform as a great place for exchanging experiences with our colleagues from around Europe and we have to use it to its full potential in our everyday work. Hopefully, there will be more courses like these in the future (local and online) and I'm looking forward to that!
User: anita_tkalcevic
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