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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Consumer Law II

This website is in English to provide a common language for dialogue among users. We have provided an external Google Translate tool to assist website visitors, however the quality of the translated content is neither controlled nor guaranteed by Consumer Champion.
Course type E-Learning
Level E-Learning: Level 2
Duration approx. 5 hours

Participant's profile

Everyone who has a registered account on Consumer Champion can apply and get immediate access to this course. This course is recommended in particular for:

  • Staff of consumer organisations and other non-profit entities working in the field of Consumer Affairs with basic knowledge on consumer law
  • Staff in public authorities starting to work in the field of consumer protection
  • Media working on the consumer topics

Aim of the course:

This e-learning module aims to provide Consumer Professionals across Europe with an in-depth knowledge and full understanding of EU Consumer law and policy and with a better understanding of the most important EU consumer rights established in the EU consumer legislation acquis and beyond. The module Consumer Law level 2 represents a continuation of the module Consumer Law level 1 where learners were provided with an introduction into EU Consumer law and policy. 

Course outline:

  • Directive 2011/83/EU on consumer rights (“CRD”). 
  • Directive 2005/29/EC on unfair commercial practices (“UCPD”). 
  • Directive 93/13/EEC on unfair contract terms (“UCTD”). 
  • Consumer Redress (advising consumers on reporting problems and filing complaints), with a focus on Directive 2013/11/EU on alternative dispute resolution (“ADR”), Regulation 524/2013 on online dispute resolution (“ODR”) and the role of European Consumer Centres Network (“ECC-Net”)
  • Directive 2001/95/EC on product safety (“PSD”) and Rapid alert system for dangerous non-food products (“RAPEX”).
Would you like to develop your skills as a consumer professional while studying at home? You can complete our e-learning courses in your own time and take the e-test without leaving the house! If this is the right choice for you, apply today and get started!
Apply now
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