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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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Digital Services

This website is in English to provide a common language for dialogue among users. We have provided an external Google Translate tool to assist website visitors, however the quality of the translated content is neither controlled nor guaranteed by Consumer Champion.
Course type E-Learning
Level E-Learning: Level 1
Duration approx. 5 hours

Participant’s profile

Everyone who has a registered account on Consumer Champion can apply and get immediate access to this course. This course is recommended in particular for:

  • Staff of consumer organisations and other non-profit entities working on the field of Consumer Affairs with some knowledge of Digital Services
  • Staff in public authorities starting to work in the field of consumer protection
  • Any other consumer professional working on the consumer topics

Aim of the course:

The objective of this e-learning module is to provide the Consumer Professionals across Europe with basic knowledge and understanding of Digital Services and markets. The aim of this course would be to transfer best practices and help consumer associations to provide effective advice to consumers on relevant issues. 

Course outline:

  • Online shopping;
  • Aspects relevant for e-commerce and related to digital-content products of the EU consumer legislation. (= digital content bought online);
  • Personal data protection online;
  • The safety of products bought online, especially from third countries; 
  • Basic consumer aspects of the EU frameworks on IPR and copyright;
  • Online Dispute Resolution (ODR);
  • The role of intermediaries online, explaining what are the different actors involved in the consumer’s pathway when looking for products online, what are the key information that consumers need;
  • Unfair commercial practices online (e.g. hidden advertising).
Would you like to develop your skills as a consumer professional while studying at home? You can complete our e-learning courses in your own time and take the e-test without leaving the house! If this is the right choice for you, apply today and get started!
Apply now
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