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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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This website is in English to provide a common language for dialogue among users. We have provided an external Google Translate tool to assist website visitors, however the quality of the translated content is neither controlled nor guaranteed by Consumer Champion.
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Course type E-Learning
Level E-Learning: Level 1
Duration 5 Hours

Participant’s Profile

Everyone who has a registered account on Consumer Champion can apply and get immediate access to this course. This course is recommended in particular for:

  • Staff and volunteers of consumer organisations and other non-profit entities working in this field of Consumer Affairs 
  • Staff in public authorities starting to work in the field of consumer protection
  • Students in EU or consumer law
  • Law experts and advisors
  • Media working on the consumer topics

Aim of the course

The course will provide participants with a basic understanding of the EU legislation related to consumer protection in the energy market and with regard to energy efficiency of products. Each unit/topic of the module will have a specific learning objective.

By following this e-learning module, participants will:

  • Acquire basic knowledge and understanding of EU energy policy and the broad nature of consumer interests in EU policies. 
  • Get an overview of the most important EU rights established in the EU consumer legislation on the Energy market and beyond

Course Outline

 Discover the latest developments on Energy Labels and Ecodesign: this e-module with updated content is now available in 14 EU languages.

  • Introduction to the topic:
    • Increasing energy prices being a major concern for European consumers
    • Current retail energy markets
    • Technological changes and future challenges
    • Governance & enforcement
  • Scope of the EU legislation in this area:
    • Third Energy Package
    • Energy Efficiency Directive
    • Ecodesign
    • Energy Labels
    • Ecolabel
  • Consumer rights:
    • Information on energy consumption
    • Billing
    • Switching
    • Complaint handling etc.
  • Energy efficiency at home

 

IS THIS COURSE THE COURSE FOR YOU?
Would you like to develop your skills as a consumer professional while studying at home? You can complete our e-learning courses in your own time and take the e-test without leaving the house! If this is the right choice for you, apply today and get started!
Apply now
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