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European Commission Project

Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.

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This website is in English to provide a common language for dialogue among users. We have provided an external Google Translate tool to assist website visitors, however the quality of the translated content is neither controlled nor guaranteed by Consumer Champion.
Course type E-Learning
Level E-Learning: Level 1
Duration 5 Hours

Participant’s Profile

Everyone who has a registered account on Consumer Champion can apply and get immediate access to this course. This course is recommended in particular for:

  • Staff and volunteers of consumer organisations and other non-profit entities working in this field of Consumer Affairs 
  • Staff in public authorities starting to work in the field of consumer protection
  • Students in EU or consumer law
  • Law experts and advisors
  • Media working on the consumer topics

Aim of the course

The e-learning module aims to provide participants with an understanding of the most important elements of the telecommunications legislative and regulatory framework in Europe. It will cover the legislative and regulatory process, the most important actors involved, the framework for consumer rights, the Universal Service Obligation, the different roaming regulations, net neutrality, and ex-ante market regulation.

Course Outline

  • Overview of the evolution of telecom markets, services and legislation in the EU
  • EU Decision making and the different actors and stakeholders
  • The Universal Service and User Rights Directive (USD) and the Universal Service Obligation
  • The Roaming Regulations
  • Net Neutrality
  • Article 7 Procedure & Ex-Ante Market Regulation

The chapters on Article 7 - Procedure & Ex-Ante Market Regulation and on The Universal Service and User Rights Directive (USD) have just been updated according to the latest rules.

The Telecommunications module is available in 14 EU languages. For a daily update on Telecoms Rules, visit this page.

Would you like to develop your skills as a consumer professional while studying at home? You can complete our e-learning courses in your own time and take the e-test without leaving the house! If this is the right choice for you, apply today and get started!
Apply now
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